Terms & Conditions

We want to welcome you to our online store. MyloWonders (also referred as mylowonders.com or Mylow Wonders) is an online concept store and service for the retail of exclusive designer toys, furnishings and accessories dedicated to children. We offer a top-drawer selection of stylish, cool and premium products.
While treating yourself or someone you love on our website for some of the best products and furnitures available, please find below our Terms and Conditions.

The present General Conditions define the entirety of the obligations of the various parties. In this sense, the Customer is considered to accept without reserve the entirety of the provisions envisaged under these general sales conditions. MyloWonders is for its part committed to respecting its role of retailer within the framework of the aforesaid conditions.


1. Privacy

Our goal is to help you find original and premium goods while protecting your privacy. Do not hesitate to review our Privacy Policy, which also governs your visit to our exclusive website, to understand our practices. All your personal information will be treated as confidential and will only be used in accordance with our Privacy Policy.


2. Acceptance Of Terms

If you visit or shop within mylowonders.com website (also referred as Mylowonders) you agree to adhere the following Terms & Conditions contained within this notice. Please read them carefully and contact us with any questions. You agree that at any time Mylowonders and any associated entities may change the service. You further agree that Mylowonders shall not be liable to you or any third party for any amendment, suspension, or discontinuation of the service or interruption in access to the mylowonders.com website.

3. Copyright Statement

This website is owned and operated by Mylo wonders ltd. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted. All worldwide rights are reserved. Any reproduction in whole or in part of our website is strictly prohibited without our prior written permission. Please be aware that each of various trademarks, product names etc. represented on our website is the property of their individual owner-companies.

4.Trade Marks

Mylowonders' trademarks may not be used in connection with any product or service that is not Mylowonders', in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits mylowonders.com. All other trademarks not owned by mylowonders.com, or its subsidiaries, that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Mylowonders or its subsidiaries.

5. Governing  Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

6. Site Policies, Modification, And Severability

We reserve the right to make changes to our site, policies, and the terms and conditions at any time without notice. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

7. Your Membership Account

If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. mylowonders.com and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

8. Third Party Links

As a convenience to our customers, this website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.


9. Personal Data

By registering, ordering or signing up to newsletters, you give consent to MyloWonders Ltd (mylowonders.com) to store, collect and process the data. Your data will only be processed for the purposes of the legitimate interests pursued by MyloWonders itself in order to provide the best experience to our customers and deliver the intended goods ordered on our website. Visitors or Customers of the www.mylowonders.com site have a constant right of access, modification, correction and suppression of the data which relate to them.

MyloWonders uses data acquisition systems such as cookies. Cookies are a computer file stored on the hard disk of the user's computer. Cookies make it possible to announce a preceding visit of the user on the site and to connect the user to his personal data left on the site, in particular in reference to his orders in course.

More information around confidentiality measures can be found on our Privacy Policy page.


10. Newsletters

You may unsubscribe at any moment from our Newsletters. Please do so by clicking on the unsuscribe link in our newsletter emails or by contacting us directly (see contact section of our website) if any issue is encountered.


11. Acceptable Use

You must not misuse our website by knowingly introducing viruses, malicious or technologically harmful material. You must not attempt to gain unauthorized access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via detrimental technological material. By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
mylowonders.com will not be liable in any way for any loss or damage of any kind resulting from the use of any content transmitted via the services in the form of technologically harmful material that may infect your computer equipment due to your use of our website, and you agree to bear all risks associated with the use of any content, including any reliance on the accuracy or completeness of such content.


12. Disclaimers & Limitation Of Liability

The use of the mylowonders.com website, and its services, or any affiliated entities is at your own risk. To the extent permitted by law, mylowonders.com and any of its affiliated entities will not be liable for any indirect or consequential loss or damage whatsoever arising out of or in connection with the use of the website/services. Any information from the website/services is accessed and downloaded at your own risk and you will be solely responsible for any damages to your computer system or loss or corruption of data that results.


Terms Of Purchase

11. Product Information

All products available for purchase from mylowonders.com are described on the specific product page on the website as accurately as possible via photography and informational points. However, mylowonders.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by mylowonders.com is not as described, your sole remedy is to return it in unused condition.
We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction.
Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Packaging may also vary from that shown. MyloWonders will not accept any responsibility for any indirect loss connected to present facts, in particular, with regards to a trading loss, loss of profit, loss of opportunity, damage or expenses, which may occur because of the purchase of the products. MyloWonders cannot be held responsible for any losses of data, files or of the damage defined in the preceding paragraph.
Please note that some products may require assembly. For more information, please email contact@mylowonders.com


12. Payment & Security

All orders on mylowonders.com are to be paid directly using a debit or credit card through Stripe, one of the largest merchant acquirers in the world. Your debit or credit card will be charged for the whole amount of the purchase on the commencement of the order.
Rest assured that the security of your personal data is our highest priority. All credit or debit card payments are processed through Stripe which utilises a 128-bit SSL security system.
The mylowonders.com website have a SSL certificate across all pages issued by AlphaSSL guaranteeing that your user experience and your transactions are secure.
The “https” at the beginning of every URL of the website indicates that communication is secured across all pages.
We do not store credit or debit card details after an order has been processed.


13. Price and Payment

All prices shown are inclusive of VAT (where applicable) and are correct at the time they are entered on to the system. We reserve the right, however, to change prices at any time without noticing you.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 14, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on mylowonders.com are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund. Since the prices charged by MyloWonders’ suppliers are in constant evolution, the prices posted on the site are also likely to be modified constantly.

The Customer can pay his order online by bank card. The Customer guarantees the MyloWonders company that he has the necessary authorization to use the mode of payment chosen by him, during the confirmation of the purchase order. The debit for purchases on the customer's account is done at the time of the processing of the order.

MyloWonders uses all means necessary to ensure the safety and confidentiality of data transmitted online. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission on the Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

MyloWonders reserves the right to suspend the processing and delivery in the case of a payment authorization by bank card being refused by officially accredited organizations or in the case of non-payment. MyloWonders company notably reserves the right to refuse to process and deliver an order placed by a client who has not paid in total a previous order, or with whom a dispute over payment has still not been settled.

14. Orders

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order with a refund of payment within 14 days.

No cancellation penalty will be applied for such an order cancellation. No cancellation compensation (other than the full repayment of the Order) can be demanded, such an unavailability having resulted from a delay in updating this unavailability. MyloWonders cannot be held accountable for the non-fulfillment of an agreed contract in the case of the product being out-of-stock or unavailable, of causes beyond control, of disruptions caused by partial or all-out strikes, in particular of the postal services, transport, and communications, flooding and fires.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website.
The products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. The Customer must check the completeness and conformity of the information which (s)he provides to MyloWonders. The latter cannot be held responsible for possible errors of data-entry and the consequences in terms of delay or delivery error. In this context, all the expenses engaged for resending will be the responsibility of the Customer.
15. Eligibility to Purchase

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:
·       if an individual, be 18 years of age or over; and
·       register your real name, address, phone number, e-mail address any other details requested.
By offering to purchase goods and services you represent to us that you are 18 years old or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

MyloWonders reserves the right to refuse any order by a Customer with whom there exists, or which appears during processing, a dispute, in particular a dispute over payment.

16. Shipment & Delivery

Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to MyloWonders. The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer.

MyloWonders cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).

Product prices listed online do not include cost of delivery. Delivery prices vary depending on order's size and delivery location. Cost of delivery is presented to you before you agree to purchase. Taxes and duties are applicable according to the vendor's and customer's locations. If you order from within your own customs zone or country, import duties are not applicable. You may, however, have to pay for the VAT or local sales taxes if and where applicable. All costs -including possible taxes and duties when necessary- will be presented to you by the shipping agent at the delivery or some time after.
Orders with a delivery address outside the UK may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
Please note that when shipping goods from outside of the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

Orders placed online via the www.mylowonders.com site are dealt with each day from Monday to Friday, except public holiday. MyloWonders does its utmost to treat and dispatch any order received before 11am the very same day, nevertheless the preparation and processing time of an order may be lengthened according to articles, and may require 1 or 2 business days. As of reception of the dispatch confirmation email, the Customer can take into account the transportation times mentioned. MyloWonders informs its Customers that these delivery times do not include Saturdays, Sundays and public holidays.

In the case of an order which may comprise one or more Products not immediately available and one or more Products immediately available, MyloWonders will dispatch first the product immediately available and will dispatch the remaining product(s) in a separate order when available. as of reception of the whole of the products which comprise the order.

Delivery lead time varies depending on the product. Product(s) may be in stock, back ordered, or made to order. You are informed of the Estimated Lead Time where possible in the product description fields on the mylowonders.com website. Otherwise delivery lead time of 10 days apply. Mylowonders does not hold responsibility for products that are delayed during their manufacture.
Before ordering from us, it is your responsibility to determine your full ability to receive the products, including ensuring that the product(s) ordered can pass freely through any passageways/doorways/stairways into the desired room of placement. We do not accept responsibility for any complications during delivery due to structural layout. We also do not accept responsibility for missed deliveries, or complications arising from an incorrect delivery address, or phone number. All additional charges for these delivery complications, or for rescheduling delivery will be added to your order and charged to you.
Mylowonders reserves the right to use the carrier/freight forwarder it deems most appropriate for delivery.

17. Bespoke Products

Many products for sale on the mylowonders.com website are bespoke and made-to-order. Should you be uncertain of what products are bespoke, you are requested to contact Customer Services by email contact@mylowonders.com quoting the product in which you are interested. Bespoke Products and made to order products cannot be returned. The order is final and cannot be refunded or exchanged. Should you wish to alter an aspect of the finish, we may be able to do this if that part of the product has not been entered into production. If it has already been entered into production then you order cannot be changed.
18. Returns & Cancellation Policy

Customers are requested to inspect their product(s) immediately on delivery. The return or replacement of product(s) that are found damaged or defected upon arrival will be the responsibility of Mylowonders if reported within a 24 hour period from the time the product(s) are received. These reports should be sent to contact@mylowonders.com with images and other relevant information that may act as proof of damage.
With the exception of defects, all sales of Bespoke Products and Made to Order Products are final and no return will be accepted.
For product(s) that are not bespoke and belong to a category of goods where there is a continuous flow of production of standardized units, then returns will be accepted within seven working days from the time of delivery. The product must then be returned within its original packaging with the labels attached and no obvious sign of use. Product(s) which fall into this category and which are returnable are clearly identified on the relevant product page.
The cost of handling all damaged returns will be borne by Mylowonders. This includes managing the collection of the defect product(s) as well as supply of replacement product(s). Voluntary returns are entirely the responsibility of the purchaser. Refunds pertaining to voluntary returns will only cover the value of the product(s). Shipping & Insurance and potential duties and taxes will not be refunded. You are asked to contact the Mylowonders team at contact@mylowonders.com for directions regarding your return.
Refunds will be credited against the original method of payment.
All international refunds will be refunded for the equivalent amount taken in Pound Sterling on the original order. Due to fluctuations in the currency exchange rate this may result in a difference between the refunded amount and the original price.


19. Duration & Application

The present conditions apply throughout the time of all online services offered by MyloWonders. They can be modified at any time by MyloWonders.